Buddy’s Deal · Customer Care
Refund, Returns & Cancellation Policy
Last updated: 6 November 2026
This policy applies to purchases from Buddy’s Deal at buddysdeal.lk. Please keep your order confirmation or proof of purchase.
Returns and exchanges
Contact us within 7 calendar days of delivery to request a return or exchange. For a change of mind or size exchange, items must be unused, unwashed and in their original condition, with tags, accessories and packaging intact. Exchanges depend on stock availability. If an eligible replacement is unavailable, we will offer a refund.
Damaged, faulty or incorrect items
If an item arrives damaged, faulty or different from your order, contact us promptly with your order number, a description and photos where available. An unboxing video is helpful but is not a condition of your claim. We will assess the issue and arrange an appropriate replacement, repair or refund. The 7-day request period and change-of-mind restrictions do not limit remedies available under applicable Sri Lankan consumer law.
Items excluded from change-of-mind returns
Opened or used underwear, intimate apparel, pierced jewellery and other goods supplied with a hygiene seal that has been broken are excluded from change-of-mind returns. Personalised or made-to-order goods are also excluded. These exclusions do not apply to faulty, damaged, incorrect or misdescribed goods. Sale items remain eligible under this policy unless a specific change-of-mind restriction was clearly disclosed before purchase.
How to arrange a return
- Email or call us with your order number, item details and reason for the request.
- Wait for return instructions so we can identify and track your parcel. Our business address is shown below; we will confirm the return destination.
- Pack the item securely and retain proof of dispatch. Do not send card numbers, CVV codes or banking passwords.
Return delivery costs
Buddy’s Deal covers reasonable return delivery costs for items confirmed as damaged, faulty, incorrect or misdescribed. For a change of mind or size exchange, the customer pays return and replacement delivery charges disclosed before the exchange is arranged. Original delivery charges are not refundable for change-of-mind returns. For a full order returned because of our error or a confirmed fault, we refund the original standard delivery charge as well.
Refund method and timing
We will notify you of the assessment outcome within 3 business days of receiving the returned goods or the information needed to assess a cancellation or payment error. Approved refunds will be initiated within 5 business days of approval, using the original payment method wherever possible. Your bank or payment provider may take additional time to credit the amount. We will provide a refund reference on request. Store credit is offered only with your agreement. For cash-on-delivery orders, we will agree a suitable refund method with you.
Cancelling an order
Contact us as soon as possible to request cancellation. Orders can be cancelled before dispatch for a full refund. Once dispatched, we may be unable to stop delivery; the return process above will apply. If we cannot fulfil your order, we will notify you and refund any payment received for the unavailable goods and any associated undelivered shipping charge. We will not substitute products without your agreement.
Failed payments and duplicate charges
If a payment appears unsuccessful but your account was debited, contact us with your order and transaction reference before paying again. We will check the payment status and arrange correction or refund of any confirmed duplicate or incorrect charge.
Your consumer rights
This policy does not exclude or reduce any rights or remedies available under applicable Sri Lankan law.
Contact for returns and cancellations
Buddy’s Deal
338/3A, Udumulla, Mulleriyawa New Town, Sri Lanka
Email: sales@buddysdeal.lk
Telephone: +94 77 2099 530 / +94 77 864 7750