Thank you for shopping with Buddy's Deal. We want customers to receive the correct products in good condition. This Refund & Return Policy explains when clothing and other eligible products purchased through buddysdeal.lk may be returned, exchanged or refunded.
Standard return period: Please contact us within 7 calendar days of receiving your order if you wish to request an eligible return or exchange.
1. Eligibility for Returns
To qualify for a return or exchange, the product should:
be returned within the applicable 7-day return period;
be unused, unworn, unwashed and in resalable condition;
have original tags, labels and packaging intact where applicable;
not show signs of perfume, body odour, make-up, damage, alteration or wear; and
be accompanied by the order number, receipt or other reasonable proof of purchase.
2. Size, Colour or Style Exchanges
If you need a different size, colour or eligible style, contact us within 7 calendar days of delivery. Exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer another available item, store credit where agreed, or an eligible refund.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible, preferably within 48 hours of delivery. Please provide your order number and clear photographs or video showing the issue where practical. After verification, we may arrange a replacement, exchange or refund as appropriate.
Where the return is required because of an error by Buddy's Deal or because the item was supplied damaged or defective, we will bear reasonable return or replacement delivery costs, subject to verification.
4. Non-Returnable Items
Unless required otherwise by applicable law, returns may not be accepted for:
items that have been worn, washed, altered, damaged after delivery or used beyond reasonable inspection;
customised, personalised or specially altered products;
hygiene-sensitive products where a hygiene seal or protective packaging has been opened or removed;
items clearly marked as final sale or non-returnable before purchase; or
items returned without sufficient proof that they were purchased from Buddy's Deal.
Nothing in this policy limits any consumer right that cannot lawfully be excluded.
5. Return Procedure
Before sending an item back, please contact us by email or WhatsApp with your name, order number, item details and reason for return. We will provide return instructions. Items sent without prior communication may take longer to process.
6. Return Delivery Costs
For change-of-mind, size, colour or style returns, the customer is normally responsible for return delivery costs and any delivery cost for a replacement, unless Buddy's Deal agrees otherwise. For verified damaged, defective or incorrect items supplied by us, reasonable return/replacement delivery costs will be handled by Buddy's Deal.
7. Refunds
After we receive and inspect an eligible returned item, we will inform you whether the refund has been approved. Approved refunds will normally be made to the original payment method used for the purchase.
For change-of-mind returns, original delivery charges are normally non-refundable unless required by law or otherwise agreed. For verified incorrect, damaged or defective orders, the appropriate delivery amount may also be refunded.
8. Refund Processing Time
We aim to initiate an approved refund within a reasonable period after inspection of the returned item. Once a refund is initiated, the time taken for the amount to appear in your account depends on the payment provider, bank and payment method. PayHere notes that delayed refunds can take approximately 5–10 days to be reflected to the customer after processing.
9. Rejected Returns
If a returned product does not meet the conditions of this policy, we may reject the return. Where practical, we will explain the reason and discuss options for returning the item to you, which may involve additional delivery charges.
10. Order Cancellation
Orders that have not yet been dispatched may be eligible for cancellation. Please refer to our separate Cancellation Policy for details.
This policy should match Buddy's Deal's actual operational return and refund practices. Update the page if the business changes its return period, delivery process or refund method.
