Terms
Buddy’s Deal Terms & Condition
Buddy’s Deal, our first priory is to support customers who have reached our online store and making the decision to purchase the items through online, but if you are buying for a business, special project or any bulk need please let us know; there are some other terms (and benefits) you should know about.
We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can about your online transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our Terms & conditions every time you make a purchase.
Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in one of our stores/Online for different products. We mainly focus the warranties provides by suppliers.
Our contract for sales
Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order, you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email/WhatsApp/Messenger headed ‘Order Confirmed ’ recognizing receipt of your order. If we have to cancel all or part of your order for any reason, we will inform you to let you know.
If you have placed an order by telephone and you don’t have an email address, we’ll give you the Order Reference Number over the phone/WhatsApp/Messenger.
We take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
If you want to feel the real item and the quality of any items it is advisable to visit our stores at Mulleriyawa New town we guarantee the prices on the website there too. For any online purchase you can collect products at our offline store as well as mentioned in the home page.
Prices and payments
As you would expect all our prices are in Sri Lanka in LKR. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent, we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email/Messenger/WhatsApp/Call.
Damaged, missing or incorrect orders
We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product please contact us as soon as the damage is discovered via the contact details in the home page or in the contact form. Any damage not reported on the date of delivery by the courier will not consider as origin damage or transport damage.
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all your products at once, you can check that they have been dispatched by confirmation email. If it’s not on its way, you can contact us via the contact details or the number provided.
Refund/Return policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 07 days after delivery. There is no return or exchange for opened, tested or tampered packages.
For any return the cost of courier should bear by the purchaser.
There are three ways to refund/cancel your purchase:
You can return the product to one of our stores with your emailed e-receipt and, if applicable, the card you paid with. When returning opened products to us, you should do so without undue delay and, in any event, not later than 07 days from the day on which you communicate to us your decision to cancel.
You can cancel your order via telephone or by contact form with the reference of your order.
By phoning us on (+94) 77 185 3326 with your order reference number and delivery details.
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling.
Refunds take 3-5 working days to be credited to your payment card.
For the Cancel requested by the customer, 3% will deduct from the value as a bank handling charges.
We cannot refund/cancel your purchase:
* If you return your product to a store without proof of purchase, return of goods will not be accepted
RAM Center
For a refund or exchange, the product must be in otherwise ”as new” condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging and final checking and confirmation from RAM division to return. The return process may lead up to 3 to 4 days depending on the situations.
There is no cash refund for offline purchases that inspect and buy. But exchange can be arranged for such a return if other conditions are satisfied.
Items sold on this website are generally intended for normal domestic and consumer use.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM CONSUMER AFFAIRS AUTHORITY OF SRI LANKA.
Content
We, Buddy’s Deal and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
Regret
We are always trying to arrange the warranties of our valuable customers as much as we can, But we are bound by rules of suppliers and manufactures and unable to arrange warranties for all the cases if breach of warranty conditions.
Final Term
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by laws of Sri Lanka and are subject to the non-exclusive jurisdiction of the courts. We do not accept amendments to these terms and conditions.
Buddy’s Deal reserves rights to change any of the terms without prior notice and subject to the laws of Sri Lanka.
Please make sure read and agree before any purchase from our website.
BR Number – W/PP/ 11713